Any new or restored piano or organ at the Piano Man is guaranteed to perform well and to your satisfaction. After all, our customers at the Piano Man become our musical friends. Customer service is a high priority with us and is how we have built our business.
That’s why we are in contact with you after your purchase your piano or organ. With the right type of regular care and maintenance (tuning, cleaning,) your piano or organ should stay in tip-top condition for playing and enjoying for a long time.
Return Policy on other instruments, keyboards and music accessories.
The Piano Man will offer a refund or exchange on smaller items that are returned within 10 days of the purchase date.
If you are not satisfied with your purchase, write the reason and return both directly to:
The Piano Man
719 Main Street
Waltham, MA 02451
Phone: 781-893-0220
Returns must be dated within 10 days since the original purchase. Items are subject to approval; valid returns will be issued a refund or exchange credit.
All Other Returns on Accessories
All musical accessories are guaranteed for a certain amount of time, wear and use by their manufacturers. This varies from product to product. Please read the warranties and information which accompany your musical purchase carefully.
