We are committed to 100% customer satisfaction and have provided several features on our web site to make the process of ordering as easy as possible. Please review our How To Order page or feel free to contact us with any questions you may have.
Online Ordering
Accepting online orders 24 hours, 7 days a week. We use industry standard SSL technology to protect your privacy and credit card information while your order is in transit. Read our Privacy Policy .
Order Tracking
For customers who choose to register when they checkout we offer the convenience of Order Tracking. Simply login to your account, click Order Tracking and select the order, which you are inquiring about, to find out if your order has been shipped and to obtain the UPS tracking number.
Contacting Customer Service
Please feel free to call us directly at 1-781-893-6644 Monday through Friday 9:00 AM - 5:00 PM EST or email us at info@thepianomaninc.com with any questions you may have regarding how to order, about an order that has already been placed or any of our products.
Return Policy
Due to the quantity and customization requirements of corporate orders, we are only able to offer returns, refunds and exchanges for items or orders where an error has been made on our part. View our Return Policy for more information.
Payment Terms
Credit Cards
We offer the convenience of online credit card transactions to all customers of www.thepianomaninc.com. We accept Visa, MasterCard and American Express.
When using credit cards, we require the following information: account number, credit card type, cardholder’s name and expiration date exactly as it appears on the card.
Incomplete credit card information cannot be processed. Declined bank authorization will not be processed. For these reasons, and to ensure your protection, all credit card orders must include your name, address and telephone number. An e-mail address is welcome, especially with online orders.
